Emotional Intelligence

We all know about measuring IQ (intelligence quotient), but lately, I’ve heard more and more about another important measurement—EQ (emotional intelligence quotient). This is a measure of the ability to identify, assess, and control emotional responses in others and...

Is There a Good Way to Deliver Bad News?

The only thing worse than receiving bad news is to be the one delivering it. This has been the case since time immemorial. The ancient Greek playwright Sophocles put it this way: “Nobody likes the bringer of bad news.” At one time or another, we all have had to...