The Blame Game

An executive VP of sales, during a recent coaching session, told me he thinks he has a morale problem in his office. Several of the salespeople, he said, have been complaining. He wasn’t sure if it was mere grumbling or if there really were some things seriously wrong...

Is There a Good Way to Deliver Bad News?

The only thing worse than receiving bad news is to be the one delivering it. This has been the case since time immemorial. The ancient Greek playwright Sophocles put it this way: “Nobody likes the bringer of bad news.” At one time or another, we all have had to...

The Not-So-Terrible Price to Pay

Let’s talk a little today about pricing services. Warren Buffett says, “Price is what you pay. Value is what you get.” I agree that that’s true, but, of course, it’s much more complicated. The key for businesses is to price goods and services in a way that offers...

Choose Your Friends Wisely

Coaching is about collaboration, and feedback is vital to the process. At CCG, we also love getting feedback about our blogs. We’ve been producing content for more than 25 years and passing it along to help you do what you do better. Often the feedback we get in...